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Designers 

 
Designers 

 
Designers 

 
Tulu User Accoutability

Improve Tulu product care for better service, satisfaction, and loyalty.

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Designers 

 

Alisha Kalra

Key Words

 

Xinping Tan

Shumin Weng

SUMMARY

In today's competitive market, maintaining service standards and customer satisfaction is crucial. Tulu faces challenges in promptly identifying and resolving cleanliness or damage issues with its products. Failure to address these swiftly escalates complaints and leads to operational inefficiencies. Thus, Tulu must strategically address these issues to enhance service quality, elevate satisfaction, and foster loyalty.

challenge 

A lack of awareness among students about the significance of cleaning shared items, combined with Tulu's absence of real-time tracking capabilities, contributes to a culture where cleaning duties are often neglected or overlooked. This gap in understanding creates a scenario where users may perceive cleaning responsibilities as someone else's task, undermining the collective effort needed to uphold cleanliness standards. Implementing targeted educational initiatives within the app interface, alongside integrating tracking features to provide visibility into the cleanliness status of items, could empower users with a clearer understanding of their role in maintaining shared spaces and foster a proactive approach towards cleanliness.

Outcome

The project culminated in a community-compliant Tulu app prototype crafted in Figma. This solution directly targets stakeholders' needs by swiftly identifying and resolving cleanliness or damage issues, adhering to community guidelines. By providing a user-friendly platform aligned with market expectations, it bridges gaps in the market, ensuring heightened customer satisfaction and operational efficacy.

MEET THE Designers:
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